Carrying System Bike Pannier

ORTLIEB-Warranty

ORTLIEB offers a 5-year limited non-transferable warranty on all new products purchased through an authorized ORTLIEB retailer against manufacture defect.
ORTLIEB also offers a 1-year limited non-transferable warranty on all repairs performed by ORTLIEB USA.

Bags acquired second-hand, or via unauthorized 3rd Party retailers (such as eBay or Amazon) are not eligible for warranty coverage through ORTLIEB USA.

ORTLIEB USA accepts no liability for any claims relating to normal wear and tear, improper product use, failure to follow assembly or mounting instructions, product modifications, or improper storage. The warranty does not cover material abrasion, holes, tears, cuts, or other damages that occur as a result of an external variable or event (i.e. bicycle accident).

ORTLIEB USA does not assume responsibility for the cost of shipping an item to ORTLIEB USA for assessment, repair, or replacement. That cost is the responsibility of the user.
Please contact our Product Service team to submit a warranty inquiry or request a repair. If your product is replaced pursuant to the terms of the warranty, the date of the original purchase shall still apply as the reference date for the 5-year warranty period.

Authorized Retailers: Please contact our Product Service Team prior to processing a warranty claim for an end user to verify that the claim is valid and will be supported by ORTLIEB USA. We reserve the right to deny claims which do not follow our policy.