Warranty return

You have received a damaged, faulty or incorrect item that is still within the 5-year ORTLIEB warranty and would now like to make a complaint?

How does the warranty return process work?

1

Registration

If your product has a defect that is covered by the manufacturer's warranty, please contact our Product Service team with your original purchasing details and a description of the warranty claim. You can contact us at the following email address:
ProductService@ortliebusa.com

Please include a clear photo of the problem part or area and a photo of the entire product front and back so that we can make an initial assessment.

2

Shipping

Our product service department will contact you to provide a return authorization number and an address to send the product to.
We recommend that you use an insured service when purchasing postage to obtain proof of delivery. This will protect you against loss or damage during transit.

3

We process your shipment

Your product will be professionally repaired as quickly as possible. If a repair is not possible, we will replace your product.

4

Your delivery

Your product will be returned to you via USPS or UPS.

Conditions

  • If you are unsure whether your case is covered by the warranty, please read our warranty terms and conditions.
  • If your product is damaged during a repair, we will replace it with a product from stock.
  • ORTLIEB USA accepts no liability for any claims relating to normal wear and tear, improper product use, failure to follow assembly or mounting instructions, product modifications, or improper storage.
  • The warranty does not cover material abrasion, holes, tears, cuts, or other damages that occur as a result of an external variable or event (i.e., bicycle accident).
  • The repair team reserves the right to refuse servicing of a soiled product. The customer is responsible for cleaning each product to the extent possible.
    (We recommend warm water and a non-corrosive cleaner, like Dawn dish soap. Let the product air dry - do not dry with heat)

Not found the right info yet?

For more information about our services and many other topics, please visit our Service & Support page.

Back to Service & Support